Turning EVs and customers into grid resilience assets
Omar Riahi is the Global EV Enablement & Sales Development Manager at Percepta, specializing in electric vehicle support, charging solutions, and energy services. With over 15 years of experience in customer service operations and EV technologies, he leads global initiatives spanning home charging, fleet electrification, and energy management.
A Lean Six Sigma Black Belt, Omar leverages data-driven strategies to optimize operations, enhance customer experience, and deliver innovative support models that accelerate the shift toward sustainable, electrified transportation.
Leveraging EVs, DERs, and Demand Response for Customer-Driven Grid Resilience
How electric vehicles, distributed energy resources and well-designed demand response can become active contributors to grid resilience — using V2G and vehicle-to-home technology, customer-centred programme design that earns trust and participation, and lessons from EV adoption that put customer engagement at the heart of resilience planning.
- Utilizing V2G and Vehicle-to-Home technologies to convert electric vehicles and distributed energy resources into active grid assets
- Designing customer-centered demand response programs that build trust, boost participation, and unlock valuable grid flexibility
- Applying lessons from EV adoption to create actionable frameworks that integrate customer engagement directly into resilience strategies
Key topics and specialisms
Other Speakers at Energy Security Xchange USA 2027
